Curse

StormX · Jun 16, 2010, 06:41 AM // 06:41

So does the /report bot option work now or is it still better to fill out a form? Cause anet missed a few spots during their bot sweep and I'd like to point those out for them.

Ps. Anet can check if someone is interrupt-botting right? (Sorry for noob question)

Kiky · Jun 16, 2010, 07:32 AM // 07:32

Quote:

Originally Posted by StormX

Ps. Anet can check if someone is interrupt-botting right? (Sorry for noob question)

No, they cant check it that's why u have to learn to play against them. All they can is checking dll injection, bot type doesnt matter...

Elnino · Jun 16, 2010, 08:04 AM // 08:04

Quote:

Originally Posted by Kiky

No, they cant check it that's why u have to learn to play against them. All they can is checking dll injection, bot type doesnt matter...

proof?

I have never used KSMod but apparently it requires .dll injection and the people that used it were left unharmed. Obviously Anet does more than check for dll injection.

*Darcy* · Jun 16, 2010, 02:40 PM // 14:40

@StormX - here is the report info from guildwars.com article. You can also continue to use /report, but the email allows you to give more details.

"We’re now working more aggressively to identify hacks and potential exploits much more quickly. In addition to our efforts in house, we’re asking all of you to help us identify issues. Many of you have done so before on forums, but we will now provide a clearer way for you to get this information to us directly:

Please report game abuse to [email protected] using one of these exact subject lines: Botting, Match Manipulation, or Game Exploit. That will ensure the message is quickly routed to the right personnel and will expedite a review of the issue. You will be sent a confirmation that we’ve received your report, but in general we will not give out more detailed responses directly to individual players. In a situation like this, information is power. We maximize our ability to catch offenders if we operate in a confidential manner."

Move Down · Jun 16, 2010, 04:31 PM // 16:31

Quote:

Originally Posted by Bob Slydell

If you've never botted and this is all you've done, chances are it was a rare mistake that you were banned or you were hacked and then banned as a result to "protect your account".

They should come through for you.

Dont count on it you are RED ENGINE GORED ENGINE GORED ENGINE GORED ENGINE GOed just as me the gm's dont care they ban some innocent people.

lishi · Jun 16, 2010, 07:21 PM // 19:21

Quote:

Originally Posted by aesgan

I did not read over 49 pages of this thread but I considered posting my experience.
I've been coming to GW ocasionally to check on gifts and today I found out I've been banned.

I've never done anything wrong, I don't have multiple accounts, I don't bot, I don't buy or sell gold... and I'm waiting for support to respond to my ticket.

Regards

Well, if you are telling the truth and anet didn't made a mistake you could have given your account info to some of your friends before you left the game.

They could have botted on your account.

Rokzor · Aug 24, 2010, 10:23 AM // 10:23

Hello!

I also have a problem with this. On the 22th of August, I got banned from Guild Wars for no apparent reason. I was farming in Tombs and suddenly I get banned. I contacted to support immediately, but it seems that only GM Amaury is responding me. I've read a lot of forums about this bannings, and a lot of people got banned my mistake, including myself. I've got my account for over 4 years now, and I've spend about 150 € on my Guild Wars collection. I've amassed everything I have with my hard work, didn't use any bots or illegal third-party programs. Maybe if I have a virus or a spyware on my computer, that could've caused the ban. But I've check my computer and I found nothing.
Anyway, GM Amaury... I still do not know if it is a automated responder or a real GM, because all I got so far was was this:

Hello Rok,

After further investigation, we can confirm that your Guild Wars Account has been closed for using an illegal third party program. We want you to know that we use great care when analyzing accounts prior to termination. We are both diligent and conservative in determining which accounts are using these programs, and we only take action after we are able to prove beyond a reasonable doubt that such use has occurred.

After this response I updated my ticket several times so I could get the attention of a real GM and not an automated machine. I got this:

Hello Rok,

We have reviewed the logs and records on the account and we can confirm that you were using an illegal third party program.

I am afraid that the account will stay banned for this reason and we will not be reversing the decision in this case.

Regards,

GM Amaury
Guild Wars Customer Support

Then I was talking about how I would never put my account into danger of getting it banned. Not after 4 years of hard work and 150 €. And I would never use bots or anything illegal. I'm a protective person when it comes to expensive equipment-computers and other stuff. I scan it frequently and keep it clean. I asked them to check my account logs again. Then I got this:

Hello Rok,

After another review of the logs, we can confirm that you were using an illegal third party program therefore we will not be reversing our decision.

Furthermore, I'm afraid that we cannot disclose the information we have on record about this case to detect the use of third-party programs to automate the behaviour of the characters. We need to keep some of this information to preserve the efficiency of the bot detecting system.

Regards,

GM Amaury
Guild Wars Customer Support

So, now my question is: is it still an automated responder or is he a real GM? Plus, I'm innocent in this matter. So how can I make them believe me? This account means a lot to me so I will definitely keep updating my ticket and won't give up without a fight.

~Rokzor

rb.widow · Aug 24, 2010, 10:52 AM // 10:52

Looks like an auto reply to me, they cant disclose it what a load of bull, you bought and paid for the software, if you are innocent, id would have thought they would have to tell you what you did, espically as there claiming 3rd party software, what if it was malware etc that you didnt find on your system,

And i love this part.

Quote:

We want you to know that we use great care when analyzing accounts prior to termination.

Really, when my g/f started playing the game about 18 months ago, i gave her my old account that was never used, and she got banned after a few months, when she contacted support she got the same replies as above, after pushing it more and more with them she got a reply stating oh where sorry we banned the wrong account, and they unbanned her, i guess there analyzing went right out the window on that case.

Using the above, they could easily just strip out anyones account and never give a reason for it, oh you been farming somewhere and we dont like it, hit them with a ban and tell them 3rd party software,

Seriously look at all the speedclears of REAL TEAMS you could ban them all for going the same way, using the same skills, etc etc etc, i dont think enough consideration is given to the innocent players that are banned in the game, its to easy for a GM to sit there on the other side of the world and say, thanks for your money, bye bye.

Its this sort of bad support that is making me less likely to get GW2.

Rokzor · Aug 24, 2010, 11:34 AM // 11:34

widow.

Thanks for your quick reply. I am completely innocent as I said before. But they insist on telling me that I used third party programs and bots, which I haven't, unless I somehow got my account hacked by another player or something and then he could use a bot.

I got this just a while ago:

Hello Rok,

We can confirm that you are talking to a real GM and that your account was banned following the use of a third party program which was not a spyware nor a virus.

As explained before we cannot disclose the information we have on record about this case to detect the use of third-party programs to automate the behaviour of the characters. We need to keep some of this information to preserve the efficiency of the bot detecting system.

Therefore we will not unban your account. This is our final decision.

Regards,

GM Amaury
Guild Wars Customer Support

So, now I am totally clueless what to do. I told them I will keep on updating my ticket in hopes we can work this out, but I just don't know... It this is the real GM, he must have an icy heart.

~ Rokzor

Light And Peace · Aug 24, 2010, 12:07 PM // 12:07

Well that gives me very little hope. I haven't got a response yet, but I can assure you that you are not alone. Someone yesterday mentioned the same thing according to one of my friends over in TOPK.

Rokzor · Aug 24, 2010, 12:15 PM // 12:15

I've read about this on the other thread, and 3 people on that thread were also banned by mistake. A user named leprekan (he was also banned for no reason) suggested that you blow up the support ticket. Everytime they reply to you with discouraging responses, you have to reply to them by updating the ticket. He had so send A LOT of emails before he finally got his account unbanned. With constantly updating your ticket, you move ''up the food chain'' at Anet and sooner or later, they have to address your problem efficiently.
But I fear that this won't work in my case. If that is the real GM, I think there's little more I can do.

PS: I got banned in ToPK also. After farming for about 30 minutes, I stood still in the outpost and was chatting with a friend on X-fire. Then suddenly, I got banned.

~ Rokzor

rb.widow · Aug 24, 2010, 12:49 PM // 12:49

This is how bad it got with my g/f, support pretty much told her the same as you, our decision is final bla bla bla, they did tell her that she was accused of doing something in RA, ( keeping in mind she had only started the game and didn't know what RA was let alone play it ) HAD they checked the logs they would have seen the account never played RA before.

This went on for about 3 days, in the end she ended up getting a contact number and phoned them UP direct and had it out with there support team, then the day after she got the email stating there apologies for the mistake and unbanned the account.

If you are truly innocent, id be pushing at them continuously until they sort it out.

*Darcy* · Aug 24, 2010, 12:58 PM // 12:58

Try contacting Support through [email protected] and put BANNED IN ERROR in the subject line. Include account name and support ticket number in the body of the message. Explain the problem clearly and politely.

A last resort, if the problem is not resolved, is to contact Gaile Gray with the problem via her wiki user page. http://wiki.guildwars.com/wiki/User_talk:Gaile_Gray

If you were using a third party program, don't bother doing any of the above.

Rokzor · Aug 24, 2010, 01:01 PM // 13:01

I'm glad that we rezzed this thread again ^^ At least I know that I'm not alone.
Light and Peace: when did they ban your and your family's account?
The next time they reply to me, I will post a link to this thread. Maybe it will help.
And yeah, I will NEVER, EVER stop updating my ticket. I know I'm innocent. But then again, I could have a virus or something on my computer, but they said that didn't caused my ban. It was a third-party program or a bot, they said.
This last reply I got was a bit disturbing for me. First of all, they said I'm talking to a real GM, then the next thing was: This is final. Nice, very nice I have to say. -.-
Edit: I live in Slovenia, so I cannot possibly phone the support. The bill would probably be enough to buy another key...

~ Rokzor

sevendash · Aug 24, 2010, 09:32 PM // 21:32

I've been struggling to get my primary account back lately too. Some of the information they're asking for is just simply stuff I cannot provide, like the serial numbers for everything on the account. My primary had all the campaigns, special additions, bonus missions... it's ridiculous that I could probably hand them my birth certificate with my name on it and it probably wouldn't have sufficed for them. My name IS my email, it shouldn't be too hard to confirm it's me.

Rokzor · Aug 25, 2010, 11:25 AM // 11:25

This banning is just wrong. I understand they clean bots from the game as much as possible, but to sweep away innocent players... That is a big issue. And it has to be fixed. I asked of them if they could provide me with solid evidence of me botting or at least the name of the program or something so I could delete it in case that I would buy a new key. But no all I get is this: This is our final decision. We will not unban your account.
Nothing that would prove that I botted. Of course, I didn't and I wouldn't risk it. Not after I bought all 4 games and enjoyed them for over 4 years... I think they should be more reasonable and less cold-hearted.
Just now I got a reply from them, stating the same as always (they won't unban me, etc., etc,...) plus this: Do not reply to this email as we will not answer anymore.

~ Rokzor

Kattar · Aug 25, 2010, 12:26 PM // 12:26

This forum does not serve as a platform for official communication with ArenaNet. Contact support, as has been mentioned before. Gaile Gray also has a wiki page setup that you might want to try.

Faith_Hope_Lost · Aug 26, 2010, 05:05 PM // 17:05

Wooooot! My account was unblocked today. Gaile’s wiki page is definitely the way to go once support has told you to leave them alone, my account had been banned for almost 3 months so it may take you some time to get it back. My advice be patient, be polite and try to provide them with as much info as possible. So glad that I can buy Guild Wars 2 now, the clips from GamesCom look epic.

Light And Peace · Aug 27, 2010, 03:33 PM // 15:33

Just wanted to update everyone on a few things:

For those who care, I was unbanned yesterday and they said it was in fact an error on their part.

Currently, on gaile's feedback page for support issues, there are several wrongful ban appeals going on. At this point, there doesn't seem to be any large increase of false positives from what Gaile has been privy to.

They are currently talking to the Live Team, Support in Europe and America to review the false positives, which may end up changing their bot profiling techniques.

To those of you who are interested, her feedback page is here:
http://wiki.guildwars.com/wiki/Feedb...Support_Issues

I also wanted to comment that macro's really aren't an issue if they are in PVE and again require you to be present to execute them properly. Self repeating macro's of course would be full automation and thusly against EULA.

To those who gave me the benefit of the doubt, thank you. For those who didn't, I hope you understand false positives do occur.

If I get any more updates from Gaile about what they are doing, I will go ahead and post them here. Obviously we won't be privy to the actual criteria so they can maintain their screening effectiveness without the bot programmers finding a way around their detection methods.

This is much like piracy. Seems to be a constant one up-manship going on.

I am still concerned about farming anywhere at this point obviously.

Tullzinski · Aug 27, 2010, 05:37 PM // 17:37

Quote:

Originally Posted by Light And Peace

I also wanted to comment that macro's really aren't an issue if they are in PVE and again require you to be present to execute them properly. Self repeating macro's of course would be full automation and thusly against EULA.

Quote from Gaile:
We are reviewing the parameters for bot detection, as we do after nearly any false positive. I feel that you should not be overly concerned about the other account. There were particular elements involving your own account that, from your description, would not be a factor in a review of your alternate account. Therefore I feel quite sure that account would not be blocked for botting.

How can you say for certain that macros really are not the issue? What "particular elements" do you think gaile may be refering to? If not macros then what else were you doing? Using macros in PVP vs PVE?

My son was farming the crap out of TOPK with the exact same builds you were using during the same timeframe and has had no issues. I personally have farmed the living crap outta this game for 5 years and never ever have had an issue.

Not buying your diagnosis doc! My money is still on the macros.

IMHO Stay away from macros and stay ban free!